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Comparing Internal and External Customer Expectations on the Employability Skills of Tourism Polytechnic Graduates in Indonesia

In: Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Economics, Business and Management Track (ICOBEST-EBM 2025)

Author

Listed:
  • Wisanggeni Agus Priyanto

    (Universitas Sriwijaya, Management Science, Economy Faculty)

  • Sulastri Sulastri

    (Universitas Sriwijaya, Management Science, Economy Faculty)

  • Muchsin Saggaf Shihab

    (Universitas Sriwijaya, Management Science, Economy Faculty)

Abstract

This research compares the expectations of internal customers (students) and external customers (employers) regarding the employability skills of Tourism Polytechnic graduates in Indonesia. Using a quantitative survey method, the study identifies significant gaps between expected and perceived competencies, particularly in soft skills and practical readiness. Students show moderate satisfaction, while employers express a greater need for job-ready graduates. The conclusion highlights a need for curriculum improvement and stronger industry collaboration. The research contributes to vocational education reform by recommending targeted strategies such as industry-integrated training, soft skills development, and curriculum alignment. These findings can enhance graduates’ job readiness, improve stakeholder satisfaction, and support Indonesia’s tourism sector by producing a more competent and competitive workforce.

Suggested Citation

  • Wisanggeni Agus Priyanto & Sulastri Sulastri & Muchsin Saggaf Shihab, 2025. "Comparing Internal and External Customer Expectations on the Employability Skills of Tourism Polytechnic Graduates in Indonesia," Advances in Economics, Business and Management Research, in: Lia Warlina & Senny Luckyardi (ed.), Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Economics, Business and Management Track (IC, pages 196-202, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-795-3_17
    DOI: 10.2991/978-94-6463-795-3_17
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