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Critical Success Factors for Implementing E-business on Logistic and Forwarding Businesses in Bali

In: Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Social Applied Science 2024 (ICoSTAS-SAS 2024)

Author

Listed:
  • Ketut Vini Elfarosa

    (Politeknik Negeri Bali, Business Administration Department)

  • Kadek Cahya Dewi

    (Politeknik Negeri Bali, Business Administration Department)

  • A. A. Ayu Mirah Kencanawati

    (Politeknik Negeri Bali, Business Administration Department)

  • Ni Wayan Dewinta Ayuni

    (Politeknik Negeri Bali, Accounting Department)

  • A. A. Bagus Bayu Joni Saputra

    (Bayus Cargo)

Abstract

Tourism logistics is a characteristic of logistics businesses in Bali. The Indonesian Logistics and Forwarding Association (ILFA) Bali consisted of 98 logistics and forwarding companies. Because of the importance of implementing e-business while the phenomenon that not all business processes have successfully implemented e-business, this research aimed to develop a Critical Success Factor (CSF) framework for implementing e-business in logistics and forwarding businesses in Bali. This research carried out a qualitative content analysis approach. The research consisted of data collection stages, coding frame creation, data coding, data analysis, data visualization, and evaluation. The coding frame was created based on the TOE (Technological, Organization, Environment) framework which has been mapped from TARIM (Technology Acceptance Method and Technology Readiness Index), cost barriers, and e-commerce collaboration variables. In content analysis, frequency calculations are carried out from coding data. The finding was the CSF framework has been formed with 2 indicators criteria, namely key indicators and supporting indicators. Key indicators consisted of Network Facilities, Technology Acceptance & Readiness, and Management Commitment. Supporting indicators consisted of Benefits for Organization, Distribution Channel, and Scalability. In more detail regarding the Technology Acceptance & Readiness indicators, there were several critical factors, namely Staff Skill & Expertise, Partner & Customer Trust, Technical Cost of ICT Equipment, Customer Satisfaction, and Data & System Security. It can be concluded that the proposed framework can be used as a reference in planning e-business development for logistics and forwarding businesses, by paying attention to key indicators and supporting indicators.

Suggested Citation

  • Ketut Vini Elfarosa & Kadek Cahya Dewi & A. A. Ayu Mirah Kencanawati & Ni Wayan Dewinta Ayuni & A. A. Bagus Bayu Joni Saputra, 2024. "Critical Success Factors for Implementing E-business on Logistic and Forwarding Businesses in Bali," Advances in Economics, Business and Management Research, in: Anak Agung Ngurah Gde Sapteka & I Gusti Lanang Made Parwita & I Komang Wiratama & Fransiska Moi & Ko (ed.), Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Social Applied Science 2024 (ICoSTAS-SAS 2024), pages 256-265, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-622-2_29
    DOI: 10.2991/978-94-6463-622-2_29
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