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Evaluation of Crossing Port Services at Jepara Crossing Port, Central Java Province

In: Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LEM 2023)

Author

Listed:
  • Kumila Hanik

    (Politeknik Bumi Akpelni)

  • Andri Yulianto

    (Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang)

  • Siti Nurlaili Triwahyuni

    (Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang)

  • Azira Salsabila

    (Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang)

Abstract

The ferry port functions as a place for the operation of ferry transportation activities, in the operational system, ferry transportation must not be hampered or disrupted in its service. Therefore, good facilities and infrastructure are needed to support service activities at ferry ports. This research aims to achieve good service and as basic capital for the development of a port. It is necessary to make efforts to improve adequate services, in order to provide maximum service. The government has established Ferry Port Services through Regulation of the Directorate General of Land Transportation Number: KP.5062/AP 005/DRJD/2020. Based on the results of the analysis of the level of suitability and weighting at the Jepara Ferry Port, a score of 39.95 was obtained. The results show that the service at the Jepara Ferry Port is in classification D, meaning that the service at the Ferry Port is in the poor category. Therefore, to create optimal service at the Jepara Ferry Port, it is necessary to improve passenger services, ship services and vehicle services at the Jepara Ferry Port in accordance with regulations.

Suggested Citation

  • Kumila Hanik & Andri Yulianto & Siti Nurlaili Triwahyuni & Azira Salsabila, 2024. "Evaluation of Crossing Port Services at Jepara Crossing Port, Central Java Province," Advances in Economics, Business and Management Research, in: Ferdinand Pusriansyah & Slamet Prasetyo Sutrisno & Oktrianti Diani & Monica Amanda & Siti Nurlaili T (ed.), Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LE, pages 78-85, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-486-0_12
    DOI: 10.2991/978-94-6463-486-0_12
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