IDEAS home Printed from https://ideas.repec.org/h/spr/advbcp/978-94-6463-459-4_18.html

Design of stall supply system for vendors in scenic spots under service design thinking—A case of Shanghai Blooming Garden

In: Proceedings of the 2024 9th International Conference on Social Sciences and Economic Development (ICSSED 2024)

Author

Listed:
  • Ying Gu

    (Shanghai University of Engineering Technology, School of Art and Design, Design Science)

  • Zhu Gao

    (Shanghai University of Engineering Technology, School of Art and Design, Design Science)

Abstract

In the context of smart city construction, this paper expounds the necessity of mobile vendors and the existing problems of service system for mobile vendor in scenic spots, and discusses how to use service design thinking to improve the vendors’ stall supply system, so as to improve management efficiency and tourist experience. Based on field research and in-depth interviews, this paper uses visual service design tools such as user journey maps to analyze the core needs of multi-stakeholders. By restructuring and expanding the existing mobile vendor system, introducing digital touch points to reconstruct the vendor supply system, proposing design optimization strategies at both hardware and software levels, this study improve the vendor stall configuration and management process, and provide innovative methods for the management and service level of vendors in scenic spots, contributing to the promotion of modern urban construction.

Suggested Citation

  • Ying Gu & Zhu Gao, 2024. "Design of stall supply system for vendors in scenic spots under service design thinking—A case of Shanghai Blooming Garden," Advances in Economics, Business and Management Research, in: Radulescu Magdalena & Bootheina Majoul & Satya Narayan Singh & Abdul Rauf (ed.), Proceedings of the 2024 9th International Conference on Social Sciences and Economic Development (ICSSED 2024), pages 143-154, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-459-4_18
    DOI: 10.2991/978-94-6463-459-4_18
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a
    for a similarly titled item that would be available.

    More about this item

    Keywords

    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:advbcp:978-94-6463-459-4_18. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.