IDEAS home Printed from https://ideas.repec.org/h/spr/advbcp/978-94-6463-437-2_30.html

A Study on Evaluating the Satisfaction Level of Consumers with Eco-Friendly Practices Exercised in 5-Star Category Hotels of Delhi-NCR

In: Proceedings of the International Conference on Innovation and Regenerative Trends in Tourism and Hospitality Industry (IRTTHI 2024)

Author

Listed:
  • Neetesh Bakshi

    (Chandigarh University, Research Scholar)

  • Ajit Kumar Singh

    (Chandigarh University, Professor)

Abstract

The study’s goal was to evaluate how satisfied customers were with the eco-friendly measures taken by Delhi NCR’s five-star hotels. In August 2023, a structured questionnaire was created, and information was gathered from participants. Objective-related questions were posed using a 5-point Likert scale. The data was gathered using the convenience sampling method. The study’s primary goal was to determine how satisfied customers were with the eco-friendly measures taken by five-star hotels. The study’s three objectives are all met through the application of the central tendency technique. The findings of the first objective revealed that top 6 most satisfactory eco-friendly practices in the order of their ranking are adoption of ecologically friendly products followed by room’s natural ventilation, adoption of biodegradable products, Hotels that donate money or in-kind to environmental NGOs, hotel room has insulated pipes and solar geysers and usage of natural flora and landscaping techniques in public spaces. The present research has also revealed findings related to male and female consumers satisfaction level with eco-friendly practices exercised by 5-star category hotels. The present research has also revealed the findings related to single and married consumers satisfaction level with environmental practices exercised by 5-star category hotels.

Suggested Citation

  • Neetesh Bakshi & Ajit Kumar Singh, 2024. "A Study on Evaluating the Satisfaction Level of Consumers with Eco-Friendly Practices Exercised in 5-Star Category Hotels of Delhi-NCR," Advances in Economics, Business and Management Research, in: Manish Sharma & Ajit Kumar Singh & Pankaj Tyagi (ed.), Proceedings of the International Conference on Innovation and Regenerative Trends in Tourism and Hospitality Industry (IRTTHI 2024), pages 435-451, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-437-2_30
    DOI: 10.2991/978-94-6463-437-2_30
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a
    for a similarly titled item that would be available.

    More about this item

    Keywords

    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:advbcp:978-94-6463-437-2_30. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.