IDEAS home Printed from https://ideas.repec.org/h/spr/advbcp/978-94-6463-350-4_47.html

The Consequences of Emotional Labor among Culinary Sector SMEs Employees in Jakarta

In: Proceedings of the International Conference on Entrepreneurship, Leadership and Business Innovation (ICELBI 2022)

Author

Listed:
  • Netania Emilisa

    (Universitas Trisakti, Department of Management, Faculty of Economics and Business)

  • Lidia Wahyuni

    (Universitas Trisakti, Department of Management, Faculty of Economics and Business)

  • Lilis Suhaeni

    (Universitas Trisakti, Department of Management, Faculty of Economics and Business)

  • Oknovia Susanti

    (Universitas Andalas, Department of Mechanical Engineering, Faculty of Engineering)

Abstract

This study aimed to analyze the effect of Surface Acting and Deep Acting on Job Satisfaction and the effect of Job Satisfaction on Turnover Intentions and Organizational Commitment in employees from culinary sector SMEs in Jakarta. Data were collected from 150 employees, and the collection technique used in this study was non-probability sampling with the purposive sampling method. The hypothesis test uses a structural equation model (SEM) with AMOS. The results of hypothesis testing in this study indicate a negative influence between Surface Acting on Job Satisfaction, Deep Acting has a positive effect on Job Satisfaction, Job Satisfaction hurts Turnover Intention, and Job Satisfaction has a positive effect on Organizational Commitment. The implication for the manager is to make a more qualified business. Therefore, must continue to increase positive Emotional Labor, namely Deep Acting, continue to reduce Surface Acting, and strive to continue to increase Job Satisfaction among employees to reduce the current turnover rate and continue to increase Organizational Commitment.

Suggested Citation

  • Netania Emilisa & Lidia Wahyuni & Lilis Suhaeni & Oknovia Susanti, 2023. "The Consequences of Emotional Labor among Culinary Sector SMEs Employees in Jakarta," Advances in Economics, Business and Management Research, in: Donard Games & Maruf (ed.), Proceedings of the International Conference on Entrepreneurship, Leadership and Business Innovation (ICELBI 2022), pages 487-495, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-350-4_47
    DOI: 10.2991/978-94-6463-350-4_47
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a
    for a similarly titled item that would be available.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:advbcp:978-94-6463-350-4_47. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.