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Tourist satisfaction and the quality of tourism services in Siti Sundari Lumajang

In: Proceedings of the Conference on SDGs Transformation Through the Creative Economy: Encouraging Innovation and Sustainability (TCEEIS 2023)

Author

Listed:
  • Tri Palupi Robustin

    (Institut Teknologi dan Bisnis Widya Gama Lumajang, Department of Management)

  • Ikhwanul Hakim

    (Institut Teknologi dan Bisnis Widya Gama Lumajang, Department of Management)

  • Nur Latifa Isnaini Putri

    (Institut Teknologi dan Bisnis Widya Gama Lumajang, Department of Management)

Abstract

Indonesia’s economy depends heavily on the tourism industry. About $10 billion of Indonesia’s foreign exchange can be attributed to the tourist sector. After crude oil, coal, and palm oil, it is ranked number four. This is an intriguing incentive to do some study because Siti Sundari Tourism, one of the tours that features nature-themed attractions, is located in Lumajang Regency. The goal of this investigation is to ascertain the simultaneous and partial outcomes of accessibility, amenity, and attractiveness variables on visitor satisfaction in Siti Sundari. This kind of study is quantitative and uses visitor populations from Siti Sundari Lumajang Tourism. With a sample of 60 respondents, the sampling strategy employs purposive sampling, a nonprobability sampling strategy. Multiple regression analysis is used in the data analysis method. According to the findings, accessibility had no impact on visitor satisfaction with Siti Sundari Tourism, whereas attractions and amenities had a limited impact. Tourist satisfaction is impacted by the simultaneous influence of all tourism service quality variables.

Suggested Citation

  • Tri Palupi Robustin & Ikhwanul Hakim & Nur Latifa Isnaini Putri, 2023. "Tourist satisfaction and the quality of tourism services in Siti Sundari Lumajang," Advances in Economics, Business and Management Research, in: Imam Abrori & Indrian Supheni & Muhammad Mudhofar & Wahyuning Murniati & Nico Irawan & Arfan Ikhsan (ed.), Proceedings of the Conference on SDGs Transformation Through the Creative Economy: Encouraging Innovation and Sustainability (TCEEIS 2023), pages 10-14, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-346-7_3
    DOI: 10.2991/978-94-6463-346-7_3
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