Designing an Integrated Project Management System for Small and Medium Enterprises (SMEs) in the Information Technology Sector on Odoo using the Quickstart Method

Currently, the need for information technology-based systems is increasing significantly in line with technological advancements. Therefore, as technology continues to evolve, it holds great promise for CV XYZ to further develop as an IT service provider company. At present, CV XYZ has been utilizing several tools to manage ongoing projects, especially in service procurement projects. However, the use of these tools is temporary and limited to only a few projects, resulting in a lack of a comprehensive system that can manage projects from start to finish. Additionally, there is no specific system in place to handle complaints or maintenance requests from clients. As a result of these issues, clients have less confidence in the services or products provided by CV XYZ, ultimately leading to client dissatisfaction with the company's services. This research aims to develop an Enterprise Resource Planning (ERP) system module for project management using the open-source ERP software, Odoo. This system will support the integrated project management process using the Quickstart method, which reduces complexity in the development process. The ERP system will facilitate CV XYZ in designing a project management system, starting from the initial project stages to the maintenance processes, by utilizing the Kanban method in the project management module and ticketing processes in the helpdesk to manage customer complaints.