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IT and the Performance of Healthcare Through the Transaction Cost Mechanism During Turbulence Conditions

In: Proceedings of the 20th International Symposium on Management (INSYMA 2023)

Author

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  • Andri Rianawati

    (Universitay of Surabaya)

Abstract

This article aims to investigate the connection between hospital performance under challenging circumstances and information technology. This study used a quantitative approach with an online survey. A structural equation model (SEM) with Smart PLS was used for data analysis. The findings of this study demonstrate that using IT can lower transaction costs. The performance of hospitals can then be enhanced through low transaction costs. Conditions related to turbulence have no impact on the connection between transaction costs and hospital performance. This research’s findings help shape a theory on transaction costs in hospitals and contribute to practitioners regarding IT to improve hospital performance.

Suggested Citation

  • Andri Rianawati, 2024. "IT and the Performance of Healthcare Through the Transaction Cost Mechanism During Turbulence Conditions," Advances in Economics, Business and Management Research, in: Werner Ria Murhadi & Dudi Anandya & Noviaty Kresna Darmasetiawan & Juliani Dyah Trisnawati & Putu An (ed.), Proceedings of the 20th International Symposium on Management (INSYMA 2023), pages 504-510, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-244-6_72
    DOI: 10.2991/978-94-6463-244-6_72
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