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Digital Innovation in the Tourism Industry: Some Evidence from Indonesia

In: Proceedings of the 20th International Symposium on Management (INSYMA 2023)

Author

Listed:
  • Hari Hananto

    (University of Surabaya)

  • Veny Megawati

    (University of Surabaya)

  • Aluisius Hery Pratono

    (University of Surabaya)

Abstract

While the pandemic placed extreme economic challenges, the tourism industry seeks disruptive adaptations by generating digital innovations that provide fertile ground in this global crisis. This article examines how digitalization has a subversive impact on the tourism and hospitality industries by exploiting information and communication technology (ICT). This study compares two cases that involve the best tourism villages in East Java and Yogyakarta. The results indicate that ICT is a driving force for innovation and greatly impacts the structure, processes, and organizational landscape. Secondly, every organization needs unique digital skills involving technical skills, creative skills, and leadership approaches. This study contributes to the stakeholder theory that seeks to understand how to generate economic value.

Suggested Citation

  • Hari Hananto & Veny Megawati & Aluisius Hery Pratono, 2024. "Digital Innovation in the Tourism Industry: Some Evidence from Indonesia," Advances in Economics, Business and Management Research, in: Werner Ria Murhadi & Dudi Anandya & Noviaty Kresna Darmasetiawan & Juliani Dyah Trisnawati & Putu An (ed.), Proceedings of the 20th International Symposium on Management (INSYMA 2023), pages 172-177, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-244-6_28
    DOI: 10.2991/978-94-6463-244-6_28
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