IDEAS home Printed from https://ideas.repec.org/h/spr/advbcp/978-94-6463-162-3_7.html

Progression of Electronic Customer Relationship Management 2000–2022: A Bibliometric Analysis

In: Proceedings of the International Conference on Emerging Trends in Business & Management (ICETBM 2023)

Author

Listed:
  • S. Lokesh

    (Vels Institute of Science, Technology & Advanced Studies (VISTAS), School of Management Studies)

  • S. Vasantha

    (Vels Institute of Science, Technology & Advanced Studies (VISTAS), School of Management Studies)

Abstract

The Electronic Customer Relationship Management (ECRM) has evolved into a key business application, by gradually creating its impact over the years, where the organization made it one of the imperative requirements of effective Business operation. ECRM in recent years emerged as, a more Business and customer-oriented application. This study aims to analyze the relevance of Electronic Customer relationships concerning progress from Customer Relationship Management (CRM) in fields of Subject area, Countries that contributed to the field of research, Sources, affiliations, Authors, and funding sponsors. Science mapping techniques and performance analysis were applied in this process by Vos-Viewer Bibliometric software by extracting 1,687 Publications between 2000 and 2022 that are indexed in the SCOPUS database. The Bibliometric analysis denotes that 2004 was the year with a maximum of 114 publications indexed in the Scopus Database and 2018 had a huge dip at only 40 indexing. Author Fjermestad, with 19 articles publications. The countries that participated the most are the United States of America followed by China and Taiwan. Commendably China was the highest funding sponsor to be specific it’s from the National Natural Science Foundation of China. The research papers had major Affiliations from the New Jersey Institute of Technology followed by The University of Jordan and Robert Morris University in Pennsylvania. The research significantly shows the progress and impact all over the world and is not restricted to any specific industry. Assimilation of Social CRM indicated scope for further research on reviewing the articles.

Suggested Citation

  • S. Lokesh & S. Vasantha, 2023. "Progression of Electronic Customer Relationship Management 2000–2022: A Bibliometric Analysis," Advances in Economics, Business and Management Research, in: Sudarsan Jayasingh & Kirubaharan Boobalan & Thiruvenkadam Thiagarajan (ed.), Proceedings of the International Conference on Emerging Trends in Business & Management (ICETBM 2023), pages 52-72, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-162-3_7
    DOI: 10.2991/978-94-6463-162-3_7
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a
    for a similarly titled item that would be available.

    More about this item

    Keywords

    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:advbcp:978-94-6463-162-3_7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.