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The Effect of Quality of Services and Facilities on Patient Satisfaction During the Covid-19 Pandemic at Puskesmas Berbek Nganjuk Regency

In: Proceedings of the 1st International Conference on Management and Business (ICoMB 2022)

Author

Listed:
  • Ika Novaliana

    (STIE Nganjuk)

  • Dyan Arintowati

    (STIE Nganjuk)

  • Muhammad Bawono

    (STIE Nganjuk)

  • Devy Aprilia Ningtyas

    (STIE Nganjuk)

Abstract

In this study, the aim of this study was to prove the influence of service quality and facilities on patient satisfaction during the Covid-19 pandemic at the Berbek Public Health Center, Nganjuk Regency. The researcher uses a quantitative approach in proving the truth of the research by using a significance rate of 5% in non-probability sampling. The limit of the validity of the sample is calculated using the Slovin formula, the limit of the sample is 100 respondents. The research instrument used a closed questionnaire with 26 statements. The data analysis technique used multiple linear regression with the classical assumption test of normality, linearity, and multicollinearity in hypothesis testing. The results of the study prove that, partially the quality of service has a significant positive effect on patient satisfaction at the Berbek Public Health Center, Nganjuk Regency and the facilities partially have a significant positive effect on patient satisfaction at the Berbek Public Health Center, Nganjuk Regency. So that the quality of services and facilities is proven to simultaneously have a significant effect on patient satisfaction at the Berbek Public Health Center, Nganjuk Regency with a coefficient of determination of 71.4%.

Suggested Citation

  • Ika Novaliana & Dyan Arintowati & Muhammad Bawono & Devy Aprilia Ningtyas, 2023. "The Effect of Quality of Services and Facilities on Patient Satisfaction During the Covid-19 Pandemic at Puskesmas Berbek Nganjuk Regency," Advances in Economics, Business and Management Research, in: Budi Setiawan (ed.), Proceedings of the 1st International Conference on Management and Business (ICoMB 2022), pages 163-170, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-160-9_18
    DOI: 10.2991/978-94-6463-160-9_18
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