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Research on Customer Value Evaluation Index System in the Form of Proxy Purchase Electricity

In: Proceedings of the 2022 3rd International Conference on Big Data Economy and Information Management (BDEIM 2022)

Author

Listed:
  • Xinnan Zhou

    (State Grid Jibei Electric Power Co., Ltd.)

  • Jing Xiang

    (Economic and Technical Research Institute of State Grid Jibei Electric Power Co., Ltd.)

  • Shuochen Han

    (State Grid Jibei Electric Power Co., Ltd.)

  • Ying Li

    (State Grid Jibei Electric Power Co., Ltd.)

Abstract

The national development and reform in 2021 issued a notice (the development and reform office price 809), the establishment of the power grid enterprise agent purchasing mechanism, which marks the overall acceleration of the process of electricity market, power grid companies in the market positioning and face the market environment and power supply relationship has undergone major changes. As a new function entrusted to the power grid company by this reform, agent power purchase has had a profound impact on the company’s service standards, service mechanisms and service processes. This paper aims to study the value evaluation system of power customers in the new situation, and provide support for the establishment of an efficient power purchase customer service system and the construction of an optimized development strategy for customer service.

Suggested Citation

  • Xinnan Zhou & Jing Xiang & Shuochen Han & Ying Li, 2023. "Research on Customer Value Evaluation Index System in the Form of Proxy Purchase Electricity," Advances in Economics, Business and Management Research, in: Seifedine Kadry & Yingchen Yan & Junjie Xia (ed.), Proceedings of the 2022 3rd International Conference on Big Data Economy and Information Management (BDEIM 2022), pages 4-10, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-124-1_2
    DOI: 10.2991/978-94-6463-124-1_2
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