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The Continuous Intention to Use E-wallet in the Post Covid-19 Era: The Perspective of Generation Y

In: Proceedings of the International Conference on Technology and Innovation Management (ICTIM 2022)

Author

Listed:
  • Len Kit Lawrence Tay

    (Multimedia University, Faculty of Business)

  • Kar Hoong Chan

    (Multimedia University, Faculty of Business)

  • Tuan Hock Ng

    (Multimedia University, Faculty of Business)

  • Yeh Ying Cheah

    (Multimedia University, Faculty of Business)

  • Hasnain Hussain

    (University of Malaysia Sarawak, Faculty of Resource Science and Technology)

Abstract

Due to Covid-19 pandemic, the adoption rate of E-wallet increased drastically. Nevertheless, moving to the next phase of endemic, what motivates the Generation Y to continue using E-wallet remains questionable? In order to ensure the sustainable business in the post Covid-19 pandemic era, this study is conducted to examine the motivational factors which affecting the intention of Generation Y to continue using E-wallet. The non-probability sampling, convenience sampling method is employed for the data collection. A total of 214 usable data is analysed using ordinary lease square, multiple linear regression analysis. Whereas, the Statistics Package for Social Science software is used to analyse the collected data. Findings showed that all the hypotheses in this study are supported. Indicating Trust, Perceived Usefulness, Perceived Ease of Use, Satisfaction and Perceived Security are significantly positively related to the continuous intention to use E-wallet even in the post Covid-19 pandemic era. Aside, findings also suggested the E-wallet providers and government to focus on the easiness to use the application because it showed perceived ease of use has the greatest effects to the continuous intention among Generation Y. All in all, users’ experiences remained the main focus to ensure the continuous intention to use E-wallet.

Suggested Citation

  • Len Kit Lawrence Tay & Kar Hoong Chan & Tuan Hock Ng & Yeh Ying Cheah & Hasnain Hussain, 2022. "The Continuous Intention to Use E-wallet in the Post Covid-19 Era: The Perspective of Generation Y," Advances in Economics, Business and Management Research, in: Arnifa Asmawi (ed.), Proceedings of the International Conference on Technology and Innovation Management (ICTIM 2022), pages 52-67, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-080-0_5
    DOI: 10.2991/978-94-6463-080-0_5
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