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Intention to Use Mobile Payment in Indonesia. The Role of Innovativeness, Usefulness, Risk, and User Stress

In: Proceedings of the 19th International Symposium on Management (INSYMA 2022)

Author

Listed:
  • Angelia Putri Permatasari

    (University of Surabaya)

  • Dudi Anandya

    (University of Surabaya)

  • Indarini

    (University of Surabaya)

Abstract

This study aims to examine the effect of perceived satisfaction, perceived usefulness, perceived risk, and perceived trust variables on the intention to use mobile payment in Indonesia. This study uses Gopay mobile payment as an object. This study is causal research that was tested empirically by using questionnaire data of 300 respondents who have used Gopay mobile payment at least 3 times in the last 3 months. The analysis of this study used Structural Equation Modeling (SEM) with SPSS 25 and AMOS 22.0 software. The results show that innovativeness and perceived ease of use has a positive and significant effect on perceived usefulness, stress has a negative and significant effect on perceived usefulness, while perceived satisfaction, perceived usefulness, and perceived trust have a positive and significant effect on the intention to use mobile payment Gopay in Indonesia.

Suggested Citation

  • Angelia Putri Permatasari & Dudi Anandya & Indarini, 2023. "Intention to Use Mobile Payment in Indonesia. The Role of Innovativeness, Usefulness, Risk, and User Stress," Advances in Economics, Business and Management Research, in: Werner Ria Murhadi & Dudi Anandya & Noviaty Kresna Darmasetiawan & Juliani Dyah Trisnawati & Putu An (ed.), Proceedings of the 19th International Symposium on Management (INSYMA 2022), pages 760-768, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-008-4_96
    DOI: 10.2991/978-94-6463-008-4_96
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