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The Influence of Transformational Leadership, Workload, and Competence on SME Relationship Manager Performance at Bank BNI Territorial Office 1 North Sumatera

In: Proceedings of the 19th International Symposium on Management (INSYMA 2022)

Author

Listed:
  • Tirza Hafiz

    (University of North Sumatra)

  • Yeni Absah

    (University of North Sumatra)

  • Isfenti Sadalia

    (University of North Sumatra)

Abstract

Fierce competition in the banking industry requires companies to outperform and innovate to survive and evolve. As a driving force for a company, human resources have to play the most important role and work well to help the company achieve its goals. This research aims to analyze the relationship among cause and effect from the independent variables: transformational leadership, workloads, and competence, and the dependent variable: employee performance from the SME Relationship Manager of Bank BNI Territorial Office 01 North Sumatera. Data collection was conducted by a questionnaire distributed directly to all employees. The statistical method used was the multiple regression method. The result of this research showed that transformational leadership, workload, and competence have a positive and compelling impact on employee performance and all the independent variables have a partial effect and simultaneously influence employee performance from SME Relationship Manager of Bank BNI Territorial Office 01 North Sumatera.

Suggested Citation

  • Tirza Hafiz & Yeni Absah & Isfenti Sadalia, 2023. "The Influence of Transformational Leadership, Workload, and Competence on SME Relationship Manager Performance at Bank BNI Territorial Office 1 North Sumatera," Advances in Economics, Business and Management Research, in: Werner Ria Murhadi & Dudi Anandya & Noviaty Kresna Darmasetiawan & Juliani Dyah Trisnawati & Putu An (ed.), Proceedings of the 19th International Symposium on Management (INSYMA 2022), pages 672-678, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-008-4_84
    DOI: 10.2991/978-94-6463-008-4_84
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