Competence of Indonesian Social Security Driver (Shield) in Increasing Participation at BPJS Employment Medan City Branch

Social security is an essential thing needed by everyone, including employment social security for Indonesian workers. The Penggerak Jaminan Sosial Indonesia (PERISAI), an agent in social security, plays an essential role in conveying the benefits of the existing social security program to protect workers. PERISAI’s competencies play a vital role in achieving maximum results in delivering information and participant acquisition. One appropriate method consistent in determining PERISAI’s competencies is the Analytical Hierarchy Process method. The Analytic Hierarchy Process (AHP) is a compelling and comprehensive methodology that enables groups and individuals to link qualitative factors in the decision-making process. AHP uses a hierarchical model consisting of objectives, criteria (and several sub-criteria), and alternatives for each decision. This method was used with field surveys and field data collection to distribute the questionnaires (for this method). PERISAI’s creativity is the most influential competency in increasing the participation of Social Health Insurance Administration Body (BPJS) Employment in the Medan City Branch. In other words, in conducting recruitment for PERISAI, it is necessary to pay attention to creative competence.