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Employee Relations Strategy in Improving Team Performance at the PT X Station Jakarta

In: Proceedings of the 19th International Symposium on Management (INSYMA 2022)

Author

Listed:
  • Chair Amir

    (Universitas Mercu Buana)

  • Sugeng Santoso

    (Universitas Mercu Buana)

  • Rini Anggraini

    (Universitas Mercu Buana)

  • Taufik Riyandi

    (Universitas Mercu Buana)

  • Sayer Zulkarnaen

    (Universitas Mercu Buana)

Abstract

Numerous factors, including leadership style, leadership capabilities, communication climate, and customer character, contribute to performance gaps. The research prioritizes the passenger transportation services of PT X over the work of other divisions. It highlights employee relations as a factor contributing to the emergence of performance gaps in PT X. The research method used in this study was descriptive qualitative. Observation and interviews were used to collect data for this study. The results indicate that one of the reasons for performance disparity is differences in the characteristics of PT X customers.

Suggested Citation

  • Chair Amir & Sugeng Santoso & Rini Anggraini & Taufik Riyandi & Sayer Zulkarnaen, 2023. "Employee Relations Strategy in Improving Team Performance at the PT X Station Jakarta," Advances in Economics, Business and Management Research, in: Werner Ria Murhadi & Dudi Anandya & Noviaty Kresna Darmasetiawan & Juliani Dyah Trisnawati & Putu An (ed.), Proceedings of the 19th International Symposium on Management (INSYMA 2022), pages 495-503, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-008-4_63
    DOI: 10.2991/978-94-6463-008-4_63
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