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Research on the Intelligent Upgrade of Public Administration and Government Services

Author

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  • Lei Chen

    (Chengdu University of Information Technology)

  • Ke Cheng

    (Chengdu University of Information Technology)

Abstract

With the rapid advancement of information technology, public administration and government services are undergoing a profound intelligent transformation. This paper systematically examines the background, current status, challenges, and pathways of this intelligent upgrade. It first reviews the theoretical foundations and developmental trajectory of intelligent government services, then analyzes major practices and achievements in China’s current intelligent government services, identifies bottlenecks in data sharing, technology application, and institutional safeguards, and finally proposes implementation strategies encompassing top-level design, technological integration, standardization, and talent development. The study demonstrates that intelligent upgrading represents not merely technological innovation but a fundamental transformation of governance concepts and models, playing a vital role in enhancing government efficiency, optimizing the business environment, and improving public satisfaction.

Suggested Citation

  • Lei Chen & Ke Cheng, 2026. "Research on the Intelligent Upgrade of Public Administration and Government Services," Advances in Economics, Business and Management Research,, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6239-719-4_50
    DOI: 10.2991/978-94-6239-719-4_50
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