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Advancing Work Efficiency with Total Quality Management: A Bibliometric and Systematic Review

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  • Zulfikar Pratama Basir

    (Hasanuddin University)

  • Mursalim Nohong

    (Hasanuddin University)

Abstract

This study investigates the role of Total Quality Management (TQM) in enhancing organizational efficiency through a bibliometric and systematic literature review. From 5,353 Scopus-indexed documents (1961–2025), 28 rigorously selected articles were analyzed. The findings show that TQM is widely applied across healthcare, manufacturing, and education, often integrated with Lean Six Sigma and Industry 4.0 technologies. Evidence indicates that TQM improves resource utilization, reduces waste, and supports innovation. In healthcare, Lean-based TQM enhances service flow and reduces errors; in manufacturing, TQM combined with Industry 4.0 increases productivity and lowers defects; in education, TQM strengthens curriculum development and institutional performance. Leadership commitment, employee involvement, and alignment with sustainability goals emerge as essential success factors. Although the review is limited to Scopus data and bibliometric methods, the results confirm TQM’s adaptability and continued relevance. Future studies are encouraged to explore deeper integration with Quality 4.0.

Suggested Citation

  • Zulfikar Pratama Basir & Mursalim Nohong, 2026. "Advancing Work Efficiency with Total Quality Management: A Bibliometric and Systematic Review," Advances in Economics, Business and Management Research,, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6239-709-5_8
    DOI: 10.2991/978-94-6239-709-5_8
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