IDEAS home Printed from https://ideas.repec.org/h/spr/advbcp/978-94-6239-709-5_34.html

Bridging Command and Community: Engagement Mediates Military Governance and Satisfaction in the TNI Manunggal Program

Author

Listed:
  • Franki Susanto

    (Hasanuddin University)

  • Abdul Rahman Kadir

    (Hasanuddin University)

Abstract

Effective public service delivery in rural areas requires more than physical infrastructure; it demands alignment with citizen expectations, institutional legitimacy, and participatory governance. In Indonesia, the TNI Manunggal Membangun Desa (TMMD) program an initiative led by the national military represents a hybrid governance model that combines centralized command structures with decentralized service delivery. Despite its widespread implementation, limited empirical research has explored how strategic delivery and public trust influence beneficiary satisfaction, particularly through the lens of community engagement. This study investigates the effects of Strategic Delivery (SD) and Public Trust (PT) on Community Engagement (CE), and how CE subsequently affects Public Satisfaction (PS) among TMMD beneficiaries. Primary data were collected from 181 rural residents across villages receiving TMMD interventions. The research used Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess direct and mediated relationships among constructs. Results show that SD and PT significantly predict CE, which positively affects PS. CE mediates relationships between SD, PT, and PS, highlighting its role in enhancing satisfaction outcomes. These findings suggest military-led programs can foster public satisfaction when supported by trust-building mechanisms and participatory engagement strategies. This study contributes to theoretical discourse on hybrid governance and expands engagement theory and service-dominant logic to military-civil collaboration. It offers practical insights for improving legitimacy, responsiveness, and community integration of public service programs in post-bureaucratic settings.

Suggested Citation

  • Franki Susanto & Abdul Rahman Kadir, 2026. "Bridging Command and Community: Engagement Mediates Military Governance and Satisfaction in the TNI Manunggal Program," Advances in Economics, Business and Management Research,, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6239-709-5_34
    DOI: 10.2991/978-94-6239-709-5_34
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a
    for a similarly titled item that would be available.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:advbcp:978-94-6239-709-5_34. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.