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Librarian Competence, Work Environment And ICT on Library Service Performance: A Systematic Review

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  • Muh Arsul

    (Hasanuddin University)

Abstract

The digital transformation has redefined the modern library from a passive repository into a dynamic, technology-driven service hub, necessitating a new performance paradigm centered on service quality and user satisfaction. This study aims to systematically review the literature to: (1) identify specific ICT tools implemented for service performance, (2) delineate the librarian competencies required to leverage these technologies, and (3) determine the characteristics of the work environment that influence their successful adoption. Adopting a Systematic Literature Review (SLR), this research investigates the complex interplay between Information and Communication Technology (ICT) tools, librarian competencies, and the work environment. Following the PRISMA 2020 guidelines, a comprehensive search of eight major databases identified 20 relevant studies published between 2021 and 2025. The findings reveal that key ICTs, such as IoT, AI, cloud platforms, and data analytics, significantly enhance service accessibility, efficiency, and personalization. However, their effective deployment is contingent upon evolved librarian competencies, including technical and data literacy, pedagogical skills, and ethical judgment. Crucially, the work environment acts as a fundamental mediator, factors like leadership support, strategic alignment, and resources for training enable or hinder successful adoption. The review concludes that performance is driven by the synergistic interaction of these elements and recommends an integrated strategy combining technological governance, continuous staff development, and a supportive organizational environment to achieve responsive and evidence-based service outcomes.

Suggested Citation

  • Muh Arsul, 2026. "Librarian Competence, Work Environment And ICT on Library Service Performance: A Systematic Review," Advances in Economics, Business and Management Research,, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6239-709-5_161
    DOI: 10.2991/978-94-6239-709-5_161
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