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The Impact of National Logistics Ecosystem Policy on Indonesia’s Logistics Service Performance: The Roles of Human Resources Competency and Digitalization

In: Proceedings of the 4th International Conference on Management and Business (ICoMB 2025)

Author

Listed:
  • Ibnu Romadhona

    (Trisakti Institute of Transportation and Logistics, Department of Logistics Engineering)

  • Rully Indrawan

    (Trisakti Institute of Transportation and Logistics, Department of Logistics Engineering)

Abstract

This study investigates the impact of the National Logistics Ecosystem (NLE) policy implementation on logistics service performance in Indonesia, emphasizing the mediating role of human resource (HR) competencies and the moderating effect of digitalization on sustainable economic development. Indonesia is the world’s largest archipelagic country and faces its own set of logistics challenges. For instance, logistics costs are high (14.29% of GDP), and the country is 57th out of 139 in the Logistics Performance Index. The NLE policy’s goal is to make logistics processes easier by integrating systems and going digital. A sequential explanatory mixed-method approach was utilized, comprising 378 quantitative respondents and 20 qualitative key informants. The data were examined through structural equation modelling and thematic analysis. The results show that the quality of logistics policy governance and industry competition both have a positive effect on the logistics ecosystem’s ability to innovate and its operational efficiency. This, in turn, improves the performance of logistics services. The implementation of NLE greatly enhances HR competencies, acting as a mediator in this relationship. Digitalization and the maturity of the digital ecosystem partially mitigate these effects, whereas receptiveness to global best practices does not exhibit significant moderation. Qualitative findings indicate obstacles such as inadequate system readiness, deficiencies in HR expertise, bureaucratic complexities, inconsistent infrastructure, and technical issues, including subpar user interfaces and system interruptions. Suggestions include strengthening HR through training and certification, making infrastructure development fairer, simplifying regulations, improving system integration and real-time monitoring, and making public services more user-friendly. This study enhances theoretical frameworks by integrating policy implementation theory, the resource-based view, and innovation diffusion theory, while also offering empirical guidance for optimizing the implementation of the National Logistics Ecosystem (NLE) to foster Indonesia’s sustainable economic development.

Suggested Citation

  • Ibnu Romadhona & Rully Indrawan, 2026. "The Impact of National Logistics Ecosystem Policy on Indonesia’s Logistics Service Performance: The Roles of Human Resources Competency and Digitalization," Advances in Economics, Business and Management Research, in: Johannes Maysan Damanik & Md. Mahmudul Alam & Suddin Lada (ed.), Proceedings of the 4th International Conference on Management and Business (ICoMB 2025), pages 157-179, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6239-656-2_13
    DOI: 10.2991/978-94-6239-656-2_13
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