Organizational Commitment within a Supportive Work Environment: The Mediating Role of Psychological Well-Being and the Moderating Role of Emotional Intelligence – A Conceptual Analysis

This study explores the complex relationship between work environment, social support, emotional intelligence, psychological well-being, and organizational commitment. The methodology used is a structured conceptual framework, which synthesizes the literature from various previous relevant studies for the development and analysis of conceptual models. In today’s competitive and dynamic work environment, factors such as a conducive physical, social, and psychological work environment significantly affect employee commitment and well-being. Based on established theories, including Social Exchange Theory and Maslow’s Hierarchy of Needs, this study proposes a conceptual model that emphasizes the role of psychological well-being as a mediator and emotional intelligence as a moderator. In particular, the work environment and social support are essential in encouraging psychological well-being, which in turn influences organizational commitment. Emotional intelligence, as a moderator, strengthens this relationship by allowing employees to better adapt to work pressures, increasing their organizational commitment to the organization as a whole. This paper identifies research gaps, highlighting the need for more comprehensive studies that integrate these factors. The proposed model has practical implications for organizations that aim to improve employee engagement, well-being, and retention through a supportive work environment, better emotional intelligence, and a robust social support system.