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The Consequences of COVID-19 Pandemic on FMCG Warehouse Operations in Klang Valley: A Qualitative Study Approach

In: Proceedings of the 10th International Conference on Business, Accounting, Finance and Economics (BAFE 2022)

Author

Listed:
  • Afwan Hakim Md Mahdzir

    (Universiti Tunku Abdul Rahman, Faculty of Science
    Universiti Teknikal Malaysia Melaka, Faculty of Technology Management and Technopreneurship)

  • Shum Jing Rou

    (Universiti Tunku Abdul Rahman, Faculty of Science)

  • Ling Fang Zeng

    (Universiti Tunku Abdul Rahman, Faculty of Science)

  • Mohd Azam Din

    (Universiti Tunku Abdul Rahman, Faculty of Science)

  • Khairul Rizuan Suliman

    (Universiti Tunku Abdul Rahman, Faculty of Science)

  • Mohd Abidin Bakar

    (Universiti Tunku Abdul Rahman, Faculty of Science)

Abstract

Fast-moving consumer goods (FMCG) warehouses face unprecedented risks during the COVID-19 pandemic, making it necessary to assess the impact of COVID-19 on the warehousing industry. The study aims to understand FMCG warehouse in Klang Valley operations prior to the COVID-19 pandemic, assess the impact of the COVID-19 pandemic, and identify strategies employed by these FMCG warehouse operations to overcome the problems caused by the COVID-19 pandemic. The situation is studied based on qualitative research methods, and the ATLAS.ti software is used as the mechanism for analyzing and presenting the results. The results show that the infections within the warehouse, labour shortages and changes in sales are some of the impacts that are experiencing by the Klang Valley warehouse operators. This is the first comprehensive review of latest literature on FMCG storage operations during the pandemic in Malaysia. This research is beneficial for warehouse operators and logistics personnel by incorporating insights from warehouse managers to adapt to pandemic-driven warehouse operations.

Suggested Citation

  • Afwan Hakim Md Mahdzir & Shum Jing Rou & Ling Fang Zeng & Mohd Azam Din & Khairul Rizuan Suliman & Mohd Abidin Bakar, 2023. "The Consequences of COVID-19 Pandemic on FMCG Warehouse Operations in Klang Valley: A Qualitative Study Approach," Advances in Economics, Business and Management Research, in: Fanyu Chen & Keng Soon William Choo & Voon Hsien Lee & Chooi Yi Wei (ed.), Proceedings of the 10th International Conference on Business, Accounting, Finance and Economics (BAFE 2022), pages 239-254, Springer.
    • Handle: RePEc:spr:advbcp:978-2-494069-99-2_20
    DOI: 10.2991/978-2-494069-99-2_20
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