IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this book chapter

Emotional labour and its consequences in health-care setting

In: Proceedings of FIKUSZ 2010

Listed author(s):
  • Kornélia Lazányi


    (Óbuda University)

The psychosomatic consequences of emotional labour are numerous. However, the most often debated one is burnout. Employers, through enforcing emotional norms onto employees expose their employees to emotional exhaustion, and in the long run depersonalization. Nevertheless, not all levels of emotional labour are equally detrimental. Surface acting, and repressing of genuine emotions in particular had the most negative consequences according to the research data of 171 health care practitioners. Faking emotional displays different from the ones genuine emotions would induce also had its harmful outcome decreasing the respondents’ sense of personal performance. On the other hand, the satisfaction with life of those, who mostly displayed their genuine emotions, was rather lower than that of those, who faked emotional displays according to social/organisational expectations.

If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

File URL:
Download Restriction: no

in new window

This chapter was published in: László Áron Kóczy (ed.) Proceedings of FIKUSZ 2010, , pages 149-156, 2010.
This item is provided by Óbuda University, Keleti Faculty of Business and Management in its series Proceedings of FIKUSZ '10 with number 149-156.
Handle: RePEc:pkk:sfyr10:149-156
Contact details of provider: Postal:
1084 Budapest, Tavaszmezö u. 15-17

Phone: +36-1-6665208
Fax: +36-1-6665209
Web page:

More information through EDIRC

No references listed on IDEAS
You can help add them by filling out this form.

This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

When requesting a correction, please mention this item's handle: RePEc:pkk:sfyr10:149-156. See general information about how to correct material in RePEc.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Alexandra Vécsey)

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

If references are entirely missing, you can add them using this form.

If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

Please note that corrections may take a couple of weeks to filter through the various RePEc services.

This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.