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An Era of Transformation in the Banking Industry

In: The Lost Art of Banking

Author

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  • Aisling Tuite

    (Waterford Institute of Technology)

Abstract

This chapter introduces the stories from the transforming Bank. The experiences of transformation are often sudden but bring with it a new-found freedom and the opening up of career paths. It is through these stories that a deeper understanding of change to the Bank’s culture and identity can be understood. Traced through the change in the workers’ social life from game to play the tensions and changing roles of the workers and the organisation can be explored. Play moves from simply social interactions to organised game as selling and competition become part of the landscape of banking. Moving even closer to professionalisation and individualisation, the cues that are needed to develop successful identities become ‘soft’ and ambiguous.

Suggested Citation

  • Aisling Tuite, 2019. "An Era of Transformation in the Banking Industry," Palgrave Macmillan Studies in Banking and Financial Institutions, in: The Lost Art of Banking, chapter 0, pages 43-63, Palgrave Macmillan.
    • Handle: RePEc:pal:pmschp:978-3-030-12199-0_3
    DOI: 10.1007/978-3-030-12199-0_3
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