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Designing Value-Creating Capabilities

In: Creating Value in the Digital Era

Author

Listed:
  • Alf Chattell

Abstract

Here is a definition. The Digital Era enterprise is a people-centered knowledge network capable of behaving in ways that make a powerful difference to customers. Those things that are central to a company’s particular ability to make a powerful difference to customers are its capabilities. The overall intelligence of the behaviors that result from its capabilities determine the ability to create value over a sustained period.

Suggested Citation

  • Alf Chattell, 1998. "Designing Value-Creating Capabilities," Palgrave Macmillan Books, in: Creating Value in the Digital Era, chapter 2, pages 29-53, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-349-14711-3_3
    DOI: 10.1007/978-1-349-14711-3_3
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