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Behavioural Aspects of Operational Control

In: Developing Managerial Information Systems

Author

Listed:
  • Andrew M. McCosh
  • Mawdudur Rahman
  • Michael J. Earl

Abstract

Operation controls relate to tasks or transactions. The primary focus of operational control is usually on economic efficiency. In Chapter 4 we discussed the characteristics of operational control. These characteristics are mainly associated with the tasks and their nature. In this chapter we are concerned with the performance of the tasks. The effectiveness and efficiency of controls in the final analysis depend on their being enacted by people.

Suggested Citation

  • Andrew M. McCosh & Mawdudur Rahman & Michael J. Earl, 1981. "Behavioural Aspects of Operational Control," Palgrave Macmillan Books, in: Developing Managerial Information Systems, chapter 7, pages 164-179, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-349-03631-8_7
    DOI: 10.1007/978-1-349-03631-8_7
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