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Teambuilding is Necessary

In: Building the Team Organization

Author

Listed:
  • Dean Tjosvold

    (Lingnan University)

  • Mary Tjosvold

    (Mary T. Inc)

Abstract

Vineet Nayar (2010) was convinced that HCL Technologies, an information technology (IT) services provider based in Delhi, had to change if it was to meet the demands of customers for long-term partners, not just to hire discrete IT services. HCL did change. From 2005 to 2009, and despite the financial crisis of 2008, it nearly tripled its annual revenue, doubled its market capitalization, and was acclaimed as a best employer in India. Perhaps most significantly, it had developed an Employees First, Customers Second (EFCS) culture.

Suggested Citation

  • Dean Tjosvold & Mary Tjosvold, 2015. "Teambuilding is Necessary," Palgrave Macmillan Books, in: Building the Team Organization, chapter 0, pages 3-16, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-47993-8_1
    DOI: 10.1057/9781137479938_1
    as

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