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Collaboration: Listening Actively

In: The New Influencing Toolkit

Author

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  • Tim Baker

Abstract

Listening actively is defined as the capability of practicing non-defensive and empathic listening. Many difficult situations can be resolved by practicing active listening. It is one of the most under-utilized interpersonal skills of management. Despite this, to collaborate in an influential manner, listening actively is a vitally important capability to changing or modifying behavior.

Suggested Citation

  • Tim Baker, 2015. "Collaboration: Listening Actively," Palgrave Macmillan Books, in: The New Influencing Toolkit, chapter 0, pages 243-253, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-47016-4_28
    DOI: 10.1057/9781137470164_28
    as

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