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Measuring Service Performances of the Public Enterprise PTT “SERBIA”

In: Innovative Management and Firm Performance

Author

Listed:
  • Marija Đorđević
  • Mirko Vujošević
  • Vladeta Petrović

Abstract

Measuring the performance of a public firm is both a complex and necessary task. It is complex because the objectives of a public firm, which according to its performance ought to be assessed, are many and often conflicting. It is necessary because a rigorous and objective evaluation of public firms’ performance is the most obvious escape from debates that are all too often passionate. It is also needed because such a study can be used to grasp the factors contributing to the performance, including the regulatory setting, the organizational status, and the market structure. Finally, a study of good performance can be used by public managers and by public authorities as a pragmatic and pedagogical tool towards improvement in monitoring and resource use.

Suggested Citation

  • Marija Đorđević & Mirko Vujošević & Vladeta Petrović, 2014. "Measuring Service Performances of the Public Enterprise PTT “SERBIA”," Palgrave Macmillan Books, in: Maja Levi Jakšić & Slađana Barjaktarović Rakočević & Milan Martić (ed.), Innovative Management and Firm Performance, chapter 15, pages 290-305, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-40222-6_15
    DOI: 10.1057/9781137402226_15
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