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Information Management in the Supply Chain

In: Managing Towards Supply Chain Maturity

Author

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  • Maciej Szymczak

Abstract

Apart from material flow, other flows also occur in supply chains, including data, information and knowledge flows. The flow most frequently described in the literature is information flow (Coyle, Bardi, and Langley 1992, p. 71; Ballou 2004, pp. 7–8; Bowersox and Closs 1996, pp. 28 and 33–34); one such flow is thus distinguished. This approach displays (suggests) a uniform manner of communicatin between links in the supply chain and a uniform set of tools involved. However, it does not reveal the communication content structure. To build such a structureit is necessary first to define what is being considered as data, information and knowledge.1 ‘Data’ include facts, images, characters and figures taken out of context, considered separately and as yet unanalysed. The term ‘information’ is defined as data systematically presented within a certain context and assuming some act of communication. Data can be transformed into information. This transformation is performed within the information system (including the computer system) of an organisation or a supply chain, and means adding value to data. The value of information, however, depends on the recipient and the context in which the information is being presented. Information may have major significance for one recipient but be of no value to another. Data and information are complemented by knowledge.

Suggested Citation

  • Maciej Szymczak, 2013. "Information Management in the Supply Chain," Palgrave Macmillan Books, in: Maciej Szymczak (ed.), Managing Towards Supply Chain Maturity, chapter 6, pages 160-194, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-35966-7_7
    DOI: 10.1057/9781137359667_7
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