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Selling and Serving

In: Just Work

Author

Listed:
  • Grant Michelson

    (Edith Cowan University)

  • Shaun Ryan

    (Deakin University)

Abstract

The five narratives presented in this chapter represent occupations associated with retail, hospitality, image creation and management. It is within these occupations that we found our youngest workers in general. What these jobs have in common are immediacy, unpredictability, skills and expertise around sales, customer interaction and service, the presentation of self, and the management of emotion and aesthetics. As highlighted by the narratives, serving and selling work can often be the most meaningful and rewarding, but at times also the most frustrating.

Suggested Citation

  • Grant Michelson & Shaun Ryan, 2014. "Selling and Serving," Palgrave Macmillan Books, in: Just Work, chapter 3, pages 58-82, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-35016-9_4
    DOI: 10.1057/9781137350169_4
    as

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