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The Thinking Path

In: On Becoming a Leadership Coach

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  • Alexander Caillet

Abstract

The CEO of a bottling company toured a plant whose employees were demoralized. The tour proved extremely successful, and the CEO’s approval of what he saw generated a visible lift of mood. Once the CEO had departed, the plant manager addressed the employees: “The boss really liked what he saw. He said it was the best he had ever seen. But why did you have the order of the products reversed in the coolers? It was embarrassing!” The employees’ mood instantly slumped.

Suggested Citation

  • Alexander Caillet, 2013. "The Thinking Path," Palgrave Macmillan Books, in: Christine Wahl & Clarice Scriber & Beth Bloomfield (ed.), On Becoming a Leadership Coach, edition 0, chapter 0, pages 243-258, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-34413-7_23
    DOI: 10.1057/9781137344137_23
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