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Communication Technology and Organizational Design

In: Using Communication Technology

Author

Listed:
  • Bettina S. T. Büchel

Abstract

Organizations1 are open social systems that process information (Mackenzie, 1985) to accomplish internal tasks, to co-ordinate activities and to interpret the external environment (Daft and Lengel, 1984). In order to accomplish these tasks, organizations are characterized by the division of labour. This has led to the existence of departments or subgroups within organizations. Information between these departments has to move horizontally and vertically to enable decision-making. Communication technology is one efficient strategy for processing the flow of information in order to enable departmental tasks to be co-ordinated horizontally and departmental goals to be aligned with the strategic goals of the organization.

Suggested Citation

  • Bettina S. T. Büchel, 2001. "Communication Technology and Organizational Design," Palgrave Macmillan Books, in: Using Communication Technology, chapter 3, pages 41-80, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-333-98567-0_3
    DOI: 10.1057/9780333985670_3
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    Cited by:

    1. Wee-Kek Tan & Chuan-Hoo Tan & Hock-Hai Teo, 2012. "Conveying information effectively in a virtual world: Insights from synthesized task closure and media richness," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 63(6), pages 1198-1212, June.

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