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Staff and customer satisfaction

In: Head & Heart Management

Author

Listed:
  • Adrian Furnham

Abstract

It is now around 20 years since the Profit Service Chain Model was published in the prestigious and ever-popular Harvard Business Review. It was called a chain because it documented various logical links between management style and practice to profitability.

Suggested Citation

  • Adrian Furnham, 2008. "Staff and customer satisfaction," Palgrave Macmillan Books, in: Head & Heart Management, pages 178-180, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-59831-7_67
    DOI: 10.1057/9780230598317_67
    as

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