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Confirmation: The Measurement of Change

In: Changing Gears

Author

Listed:
  • James Carlopio

Abstract

Once the technology has been rolled out, it frequently goes through a process of testing and evaluation during which decision-makers and users attempt to confirm, modify or reject the choice. Various measurement issues must be considered taking a balanced approach including both hard (e.g., financial, uptime) and soft (individual satisfaction, group morale and functioning) measures across individual (customer and employee), group, organisational and societal levels of analysis. Eventually, the successful new technology or innovation gets incorporated, both technically and socially, into ‘the way we do things around here’. It becomes the norm and part of the routine.

Suggested Citation

  • James Carlopio, 2003. "Confirmation: The Measurement of Change," Palgrave Macmillan Books, in: Changing Gears, chapter 0, pages 140-158, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-59601-6_8
    DOI: 10.1057/9780230596016_8
    as

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