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The Value-for-Engagement Model

In: Trust, Social Relations and Engagement

Author

Listed:
  • Donatella Padua

Abstract

Executive summary The aim of the Value-for-Engagement model is to explain how to increase engagement through building trust and how to measure results. Based on the Value-for-Engagement concept, the model explains the positive correlation between trust, social relations and engagement. In the VfE model, value is created when social relations are generated in all four dimensions of time, space, action and emotion. This leads to the production of social capital based on the generation of relational goods: the building blocks of reputation. The VfE model helps to answer the following questions: How to build trust? Is there a positive relationship between trust and engagement? How to convey a trust strategy to build engagement? How to verify if trust is effectively building value for engagement?

Suggested Citation

  • Donatella Padua, 2012. "The Value-for-Engagement Model," Palgrave Macmillan Books, in: Trust, Social Relations and Engagement, chapter 8, pages 167-190, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-39125-3_8
    DOI: 10.1057/9780230391253_8
    as

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