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Engaged in What? So What? A Role-Based Perspective for the Future of Employee Engagement

In: The Future of Employment Relations

Author

Listed:
  • Theresa M. Welbourne

Abstract

Employee engagement is a topic that has evolved considerably. As it has increased in popularity, the quest to define what it is has continued. For example, Storey, Ulrich, Welbourne & Wright (2009), in their chapter on employee engagement, discuss the various groups that provide definitions of the topic. They start out talking about the definitions proposed by various corporations (e.g. Caterpillar, Dell), then move to the approaches used by consulting firms (e.g. Corporate Leadership Council, Gallup), and next suggest a few definitions provided by academics (e.g. Kahn, 1990; Shaw, 2005). The conclusion, reached by many other authors working in the area, is that engagement describes a process or a set of outcomes versus a clear and agreed upon construct.

Suggested Citation

  • Theresa M. Welbourne, 2011. "Engaged in What? So What? A Role-Based Perspective for the Future of Employee Engagement," Palgrave Macmillan Books, in: Adrian Wilkinson & Keith Townsend (ed.), The Future of Employment Relations, chapter 6, pages 85-100, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-34942-1_6
    DOI: 10.1057/9780230349421_6
    as

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