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Electrifying Performance: A Study of a Systems Thinking Intervention at a UK Electrical Distribution Network Operator

In: Systems Thinking: From Heresy to Practice

Author

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  • Mark Hopkinson

Abstract

UK energy companies often attract criticism for the price of energy and poor levels of customer service. This chapter looks at one particular energy company who is trying to improve in order to save money and to improve customer service and customer value for money. The topic of systems thinking is reviewed and one methodology in particular is chosen to apply to the Distribution Network Operator (DNO) arm of the company.

Suggested Citation

  • Mark Hopkinson, 2011. "Electrifying Performance: A Study of a Systems Thinking Intervention at a UK Electrical Distribution Network Operator," Palgrave Macmillan Books, in: Keivan Zokaei & John Seddon & Brendan O’Donovan (ed.), Systems Thinking: From Heresy to Practice, chapter 10, pages 199-234, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-29922-1_10
    DOI: 10.1057/9780230299221_10
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