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Organizational Matters

In: The Management of Consumer Credit

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  • Steven Finlay

Abstract

Before entering into the detail of the five phase credit model introduced in Chapter 1, it’s worth taking a step back to consider the organizational structures and environmental conditions that influence and constrain the operation of consumer credit businesses. In the first part of this chapter the business functions needed to deliver consumer credit services to the public are discussed within the context of the different organizational structures that can be employed to manage them. The second part of the chapter discusses legal and ethical issues that need to be considered within the credit management process.

Suggested Citation

  • Steven Finlay, 2010. "Organizational Matters," Palgrave Macmillan Books, in: The Management of Consumer Credit, edition 0, chapter 2, pages 16-34, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-27522-5_2
    DOI: 10.1057/9780230275225_2
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