IDEAS home Printed from https://ideas.repec.org/h/pal/palchp/978-0-230-27388-7_1.html
   My bibliography  Save this book chapter

Introduction

In: Profiting from Diversity

Author

Listed:
  • Gloria Moss

Abstract

The case for diversity would appear to be compelling. The customer base of organisations is increasingly diverse, driven to great extent by population changes (Kandola and Fullerton, 2003) and globalisation (Stockdale and Crosby, 2004: 15) and this, coupled with the fact that organisations ‘need employees that can read their customers and interact with them in a near-flawless manner’ (Jackson and Alvarez, 1992: 14), presents organisations with a vital source of competitive advantage. As Kandola and Fullerton assert (2003: 46), ‘the ability of an organisation to provide products and services to all potential markets is a bottom-line concern’ creating a need for organisations to be ‘more responsive to the diverse needs of its customer base’.

Suggested Citation

  • Gloria Moss, 2010. "Introduction," Palgrave Macmillan Books, in: Gloria Moss (ed.), Profiting from Diversity, chapter 1, pages 3-15, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-27388-7_1
    DOI: 10.1057/9780230273887_1
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:palchp:978-0-230-27388-7_1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.