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Making Knowledge Work: Intra-firm Networks, Gifts and Innovation

In: Institutions, Communication and Values

Author

Listed:
  • Wilfred Dolfsma

Abstract

Knowledge exchange between individuals working in a firm, across and even within divisions, does not occur automatically (Szulanski 1996). It is not obvious that people exchange ideas, point one another towards useful information or give feedback, even in the absence of any motives for not cooperating in such a manner. However, as a firm’s competitive advantage is closely related to its innovative capacity, which is largely based on how it uses knowledge that is already available, the questions that arise are: how does knowledge flow within a firm? What can be done to stimulate or re-direct knowledge flow within a firm?

Suggested Citation

  • Wilfred Dolfsma, 2009. "Making Knowledge Work: Intra-firm Networks, Gifts and Innovation," Palgrave Macmillan Books, in: Institutions, Communication and Values, chapter 7, pages 79-87, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-25066-6_7
    DOI: 10.1057/9780230250666_7
    as

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