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Rudeness and Incivility in the Workplace

In: Friends and Enemies in Organizations

Author

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  • Janie Harden Fritz

Abstract

Incivility may be defined as low intensity deviant behaviour that violates workplace norms for mutual respect. The effects of intra-organizational incivility are considerable, and resolving conflicts among co-workers can account for much of managers’ time. This chapter details the nature of incivility and its consequences. The chapter provides keys to recognizing and dealing with habitual instigators and offers remedies that are being used effectively by organizations to curtail and correct employee-toemployee incivility.

Suggested Citation

  • Janie Harden Fritz, 2009. "Rudeness and Incivility in the Workplace," Palgrave Macmillan Books, in: Rachel L. Morrison & Sarah L. Wright (ed.), Friends and Enemies in Organizations, chapter 9, pages 168-194, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-24835-9_9
    DOI: 10.1057/9780230248359_9
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