IDEAS home Printed from https://ideas.repec.org/h/pal/palchp/978-0-230-24084-1_6.html
   My bibliography  Save this book chapter

IT Outsourcing in Public Sector Contexts: Researching Risk and Strategy

In: The Practice of Outsourcing

Author

Listed:
  • Leslie Willcocks
  • Mary Lacity
  • Thomas Kern

Abstract

The origins and history of a single case study of large-scale IT outsourcing in the 1994–99 period is investigated in the United Kingdom Defence sector. Such deals are high risk and we describe types of risk and how the client organization sought to mitigate these. These risks and mitigation approaches are then analyzed against a distinctive risk framework formulated for IT outsourcing. Risks emerging in terms of type and scope of outsourcing; vendor selection criteria and process, the role of the contract, retained capabilities and management processes, and partnering and relationship dimensions are then assessed against other research findings. Two additional distinctive risks are identified from the case history arising from the public sector context and supplier long-term market strategy. A contribution of the chapter is the revised risk framework for analyzing IT outsourcing that is then presented. Finally, we highlight the implications of these findings for future research and practice.

Suggested Citation

  • Leslie Willcocks & Mary Lacity & Thomas Kern, 2009. "IT Outsourcing in Public Sector Contexts: Researching Risk and Strategy," Palgrave Macmillan Books, in: The Practice of Outsourcing, chapter 6, pages 123-158, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-24084-1_6
    DOI: 10.1057/9780230240841_6
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:palchp:978-0-230-24084-1_6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.