IDEAS home Printed from https://ideas.repec.org/h/isv/mklp12/881-889.html
   My bibliography  Save this book chapter

Managing Knowledge and Information in the Process of Customer Needs Identification

Author

Listed:
  • Elzbieta Skrzypek

    (Maria Curie-Sklodowska University, Poland)

  • Grzegorz Grela

    (Maria Curie-Sklodowska University, Poland)

  • Agnieszka Piasecka

    (Maria Curie-Sklodowska University, Poland)

  • Mariusz Hofman

    (Maria Curie-Sklodowska University, Poland)

Abstract

The paper presents the role of managing knowledge and information in the process of customer needs identification. In conditions of knowledge economy knowledge and information determines competitive advantage, where knowledge on consumer and their requirements and needs is key. Findings conducted in 2011 by authors indicate that from 8 principles of the quality management expressed in ISO 10014 the most correlated with the subjective evaluation of examined economic performance of the organizations is the one with involvement of people.

Suggested Citation

  • Elzbieta Skrzypek & Grzegorz Grela & Agnieszka Piasecka & Mariusz Hofman, 2012. "Managing Knowledge and Information in the Process of Customer Needs Identification," Knowledge and Learning: Global Empowerment; Proceedings of the Management, Knowledge and Learning International Conference 2012, International School for Social and Business Studies, Celje, Slovenia.
  • Handle: RePEc:isv:mklp12:881-889
    as

    Download full text from publisher

    File URL: http://www.issbs.si/press/ISBN/978-961-6813-10-5/papers/ML12_166.pdf
    File Function: full text
    Download Restriction: no

    File URL: http://www.issbs.si/press/ISBN/978-961-6813-10-5/MakeLearn2012.pdf
    File Function: Conference Programme
    Download Restriction: no

    References listed on IDEAS

    as
    1. Pankaj Ghemawat, 2003. "Semiglobalization and international business strategy," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 34(2), pages 138-152, March.
    2. Williamson, Oliver E, 1993. "Calculativeness, Trust, and Economic Organization," Journal of Law and Economics, University of Chicago Press, vol. 36(1), pages 453-486, April.
    3. Lode Li, 2002. "Information Sharing in a Supply Chain with Horizontal Competition," Management Science, INFORMS, vol. 48(9), pages 1196-1212, September.
    4. Hau L. Lee & Kut C. So & Christopher S. Tang, 2000. "The Value of Information Sharing in a Two-Level Supply Chain," Management Science, INFORMS, vol. 46(5), pages 626-643, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:isv:mklp12:881-889. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Alen JeĹžovnik). General contact details of provider: http://www.issbs.si .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.