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Co-designing sustainable product–service systems

In: Handbook of Service Experience

Author

Listed:
  • Yusuke Kishita
  • Kentaro Watanabe
  • Koji Kimita

Abstract

Customer experiences and sustainability are seen as important pillars that constitute customer values. Given the normative nature of sustainability as well as diversified needs of customers, it is important to explicitly involve stakeholders such as customers to reflect their diversified values during the process of product-service systems (PSS) design. In this chapter, we describe a scenario approach to co-designing PSS particularly in sustainability context. With stakeholder participation, two explanatory examples of PSS design are presented: One is socially conscious design for a robot service system and the other is sharing service business design for environmental sustainability.

Suggested Citation

  • Yusuke Kishita & Kentaro Watanabe & Koji Kimita, 2025. "Co-designing sustainable product–service systems," Chapters, in: Per Kristensson & Lars Witell & Mohamed Zaki (ed.), Handbook of Service Experience, chapter 16, pages 217-227, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:21900_16
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    File URL: https://www.elgaronline.com/doi/10.4337/9781035300198.00024
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