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The computer says no: how automated decision systems affect workers’ role perceptions in socio-technical systems

In: Handbook of Artificial Intelligence at Work

Author

Listed:
  • Sabine T. Koeszegi
  • Setareh Zafari
  • Reinhard Grabler

Abstract

The delegation of decision tasks to automated decision systems (ADS) is accompanied by the assignment and attribution of agency to artificial agents. In the context of social interaction, this affects the perceptions of social roles and associated expectations of human and artificial agents, which may lead to the diffusion of accountability, over-trust in ADS, and reduced autonomy and self-efficacy of the human actor. This chapter discusses the implications of a paradigmatic change in work settings and addresses issues related to socio-technical systems. We propose measures for how these issues can be addressed appropriately.

Suggested Citation

  • Sabine T. Koeszegi & Setareh Zafari & Reinhard Grabler, 2024. "The computer says no: how automated decision systems affect workers’ role perceptions in socio-technical systems," Chapters, in: Martha Garcia-Murillo & Ian MacInnes & Andrea Renda (ed.), Handbook of Artificial Intelligence at Work, chapter 2, pages 16-31, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:20885_2
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    File URL: https://www.elgaronline.com/doi/10.4337/9781800889972.00009
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