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Análisis de la percepción social e indicadores de impacto que brindan las Cajas de Compensación en el bienestar familiar

In: Family compensation funds in Colombia: evolution, challenges, and contributions to social welfare

Author

Listed:
  • John Edisson García Peñaloza
  • Germán Darío Hémbuz Falla
  • José Eustasio Rivera Montes

Abstract

El capítulo analiza la percepción de trabajadores afiliados sobre los servicios de las Cajas de Compensación Familiar en Colombia. Presenta un estudio de enfoque mixto con 100 trabajadores activos seleccionados mediante muestreo no probabilístico por conveniencia. La información se recoge mediante una encuesta estructurada con escala Likert de cinco niveles y se interpreta en relación con la literatura citada. Se evalúan el alivio económico, la salud, la vivienda, la recreación, la digitalización, la educación y la atención al afiliado. Al sumar las dos categorías de acuerdo, las valoraciones positivas reportadas son del 85% para el alivio económico, 75% para salud, 55% para vivienda, 90% para recreación, 65% para servicios digitales, 80% para educación y 75% para atención. El análisis identifica una valoración favorable de los beneficios inmediatos y mayores dificultades percibidas en vivienda y acceso digital. Finalmente, destaca la simplificación administrativa, la accesibilidad tecnológica y el trato humano como prioridades de mejora para responder a las necesidades de los participantes.

Suggested Citation

  • John Edisson García Peñaloza & Germán Darío Hémbuz Falla & José Eustasio Rivera Montes, 2025. "Análisis de la percepción social e indicadores de impacto que brindan las Cajas de Compensación en el bienestar familiar," South American Publishing Books Chapters, in: Family compensation funds in Colombia: evolution, challenges, and contributions to social welfare, South American Publishing.
    • Handle: RePEc:cwf:sapcha:9789915987668c09
    DOI: 10.62486/978-9915-9876-6-8.Ch09
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